After much consideration, I have decided to knit down my stash this year. It’s not a decision born out of economic necessity or a champagne-soaked New Year’s Resolution. It’s a challenge. It’s a change. It’s … going to keep me the hell out of the yarn store.
I should explain.
My local yarn store is 95% amazing. It has a wide selection of fiber, a gorgeous color palate, a decent selection of books and it just began carrying the much-sought-after Malabrigo this past fall. My LYS is ten minutes away from my office, and for the past few years, I’ve made it a bolt-hole, a place where I could escape when work was getting a little to liberal with the morale crushing. My MO was to pop in, say hello to whichever lady was running the till and then spend forty minutes picking up and putting down skein after skein, until I had made a decision and it was time to go.
I liked to take my friends — knitters and non-knitters — to the LYS and present it to them like Ali Baba’s cave of wonders, stuffed to the rafters with bright jewels.
I really, really liked my yarn store. (Emphasis on the liked.)
It had its foibles, the LYS. There was the one yarn lady who had to pick on any flaw she found in a finished product of mine. I think her goal was to shake a little sense into me about careless mistakes, but she went about it with just a dash of condescension. “Well, if you can’t be bothered to properly weave in your ends, you really shouldn’t be bothered with even trying.” But hey, y’know, she was rarely there and she’d go out of her way to be polite if I turned up at the shop with my mother. I always put it down to her being peeved by my relative youth, and that she had written me off as a hipster knitter, someone who followed a trend blindly and wasn’t going to graduate from worsted-weight scarfs.
And then they hired the other one.
I don’t know who this woman is, or how long she’s really worked there. She cropped up on my radar towards the end of the summer. She didn’t just go out of her way to be picky with her clients, she went out of her way to be downright mean to them. It got so bad that every time I saw her, all I could think of was, “Oh, no. Not Belittling Belinda.”
I don’t know what her name actually is, but Belittling Belinda has stuck. Every visit to the LYS since August has featured her brand of sneering customer service, which features her saying things like, “There’s no such thing as a 7″ double pointed needle” or “I’ve never heard of that yarn, so I just assume you’re making it up” to women who just wanted a little guidance. To be helpful would be to go out of her way.
After my first encounter with Belittling Belinda, I always tried to shut her down with quick and dirty transactions: here’s my frequent shopper card, my debit card, my driver’s license (since she’d always card me, as if I were a knock-kneed seventeen-year-old McLovin’, trying to buy booze with a fake ID). I wouldn’t make chit-chat, the way I did with the other women behind the counter. I’d try to keep my face arranged in a neutral, but pleasant, expression. It wouldn’t deter her. She’d call my choice of color tacky, or make a snide remark about how the button I was buying being “a little too arty” for the likes of her.
I couldn’t avoid her. She was always there.
The last straw came on December 23. I needed one skein of yarn for a last-minute project. One skein of Mission Falls 1824 Merino, one of my favorite workhorses. I found it and queued up to pay. In front of me was a novice knitter looking for a little guidance, and unfortunately, she got stuck with Belinda.
I had enough time to study the woman ahead of me that I made up a little biography for her: she went to law school in the early eighties, had a daughter and a nasty divorce, decided in the early 1990s that she wanted to do something more with her life, and went back to school for a Ph.D. in linguistics or Latin American politics. Taught at UNM or CNM or St. John’s for a few years, until her daughter graduated from high school and went off to one of the minor Ivies, which is when she decided to learn how to knit — not just as a hobby, but as a philosophical and political statement and a chance to take part in a sisterhood of crafters dating back to the Middle Ages. Also, she had noticed one of the Flying Star Stitch and Bitches and thought it’d be a good way to get out of the house during the week. So she learned to knit. (Seriously, I could tell all of this from her wire-rimmed glasses, salt-and-pepper hair and the way she clutched at her project book.)
And she had come to the LYS to support local business, and because someone had said the ladies there were helpful and patient with novice knitters. So she had picked out her project — an ambitious sweater — and had gone to the yarn store for help. And instead, she got Belinda.
Belinda scanned the pattern and said, “You have got to be joking. This is the second thing you’re going to make? Yeah, you may as well give up and go home.” When the woman said she was determined to give it a try, Belinda sighed and started throwing out as much technical jargon as she could muster. “Well, you’re gonna need at least a 42-inch circ, and a set of DPNs, unless you decide you want to go the Magic Loop route, and of course you don’t even understand a word I’m saying, do you? Do you even know what kind of yarn you want to work with?”
The woman held up a skein of Cascade 220 wool in a nice shade of oatmeal. “No,” Belinda said, shaking her head. “No, that’s worsted and you want an aran yarn. And you don’t even know what that means, do you? No, because this is your first project and you thought you’d go into this headfirst without bothering to learn a darn thing.”
The woman said something in her defense like, “well, that’s why I’m here.” Belinda’s response. “Well, you’re wasting my time and yours.” She then shooed the woman to the side so as to ring me up. “Can you believe the nerve of some people?” she asked. But I was trying not to say a word. I was horrified at her treatment of this woman, and I was afraid if I opened my mouth, I wouldn’t be able to close it again until I was forcibly shown the door. I got out my cards and my identification and handed over my one skein of Mission Falls, a fine wool produced in Canada.
“Mission Falls?” she asked. “Do you know you’re just taking money out of the hands of hardworking American farmers by buying from them.”
That did it. My cool was completely gone. I put down my card and my cash, counted to ten in three languages, and then I loaded for bear. I let her know that it was not her job to be picking on my yarn purchases, that her opinion, when not solicited, should not come into play during the transaction. I let her know that in my case, I was happy to buy Mission Falls, because Mission Falls kicks all sort of ass, but that I was also sorry that I wasn’t buying Australian merino, since one of my friends just happened to run a merino farm in New South Wales. I also let her know that from a professional standpoint, I was not impressed with her level of service in a retail position and that if I hadn’t needed one more skein to finish one more Christmas present, I would be walking out of the store empty handed. I let her know that instead of having to show off her incredible wealth of knowledge, and wield it like a cudgel with the novice knitter, she should have said something along the lines of, “Oh, that looks like an ambitious project, however, we’re offering a sweater class in the new year, and it might be the best way to transition.” She could have been helpful, but instead she was cruel, and I was freaking tired of putting up with it.
She kind of stared at me open-mouthed, and I was glad that I had just enough cash to cover the purchase.
And that was it Internet. I was through. After I left, I made a fist-shaking, Scarlet O’Hara oath that, as God as my witness, I wasn’t going back in there again.
And I won’t. Not for a long time. I have a lot of yarn squirreled away, enough yarn to keep me busy for months. So begins Knitdown 2010.
